Refund policy

Last updated: 10 September 2026

Our 30-day guarantee

We want every Made by Motive planner to earn its place in your life. If a product doesn’t work for you, contact us within 30 days of your purchase and we’ll make it right — by fixing the problem, sending you a corrected file, or giving you a full refund.

How to request a refund

Email support@bymotive.shop within 30 days of your purchase.
Include your order number and a short note about what went wrong.
We aim to reply within 2 business days.

We try to fix it first

Most issues with digital planners have a quick fix — a file that won’t open, a Google Sheets import that needs a different step, or a question about a formula. We’ll always offer to solve the problem first. If we can’t, or you would simply rather have your money back, we’ll refund you.

Conditions

Requests must be made within 30 days of the purchase date.
One refund per customer, per product.
Bundles are refunded as a whole.
Once a refund is issued, your license to use the product ends and you must delete all copies of the files. See our License.

How refunds are paid

Approved refunds go back to your original payment method. Your bank or card provider usually takes 5–10 business days to show the credit.

Your legal rights

This guarantee is in addition to your rights under the law. If you are a consumer in New Zealand, nothing in this policy limits your rights under the Consumer Guarantees Act 1993. If you live elsewhere, you may have further rights under the consumer laws of your country, and nothing in this policy limits them.