Shipping policy
Last updated: 10 September 2026
Every Made by Motive product is digital. Nothing is shipped, and there are no shipping costs.
How you receive your planner
- Instant access. As soon as your payment is confirmed, your download is available on the order confirmation page.
- By email. We also send your download link to the email address you used at checkout. If it hasn’t arrived within a few minutes, please check your spam or promotions folder.
What you’ll need
- Spreadsheet planners — Microsoft Excel (desktop recommended) or a free Google account to use Google Sheets.
- Wedding Planner App — a modern web browser. The app runs offline on your own device.
- A way to open ZIP files and PDF guides. Both are built into most computers.
Didn’t receive your files?
Email support@bymotive.shop or call +64 20 4069 8164 with your order number and we’ll send them again.